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Tuesday, 25 August 2015

Channelising Emails addressed to DOP NOC from locations

From: Ashish Dash <ashish.dash@sifycorp.com>
Date: 25 August 2015 at 11:43

Subject: Channelising Emails addressed to DOP NOC from locations

To: adpmu-odi <adpmu-odi@indiapost.gov.in>, "adtech-bmp.dop" <adtech-bmp@indiapost.gov.in>, PMG Sambalpur Region <pmg_sambalpur@indiapost.gov.in>, rit.sambalpur@indiapost.gov.in, "Regional IT Team, Behrampur Region" <rit.berhampur@indiapost.gov.in>, "Circle IT Team, Orissa Circle" <cit.od@indiapost.gov.in>, spocodisha@gmail.com, Odisha Dmcc <odishadmcc@gmail.com>, CPMG Orissa Circle <cpmg_ori@indiapost.gov.in>, PMG Behrampur Region < pmg_berhampur@indiapost.gov.in>

Dear Sir/Madam,
We are seeing that all  locations are marking initial mail for reporting incidents to both NOC and Helpdesk. This is resulting in delicacy of work and in the midst important escalations from circles / Divisions and service requests from other SI partners get delayed or missed out.  

Kindly circulate to your divisions/post offices that initial reporting of incident be done only to DOP Helpdesk (dop.helpdesk@sifycorp.com).  

If after raising a ticket post office wants to get an update, they can do so by logging into service desk with their WEG Code to get the updates. Some divisions / region are already doing this.  

Thanks in advance for your co-operation.   

Warm regards, 

Ashish Dash
SIFY Technologies Ltd

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